# Orb Group Help Center > Advice and answers from the Orb Team ## Getting Started - [How do I upload Folders in Edisen?](https://help.edisen.com/en/articles/5640907-how-do-i-upload-folders-in-edisen.md): In Edisen, you can upload an entire folder directly from your computer or mobile! - [How do I create a collection?](https://help.edisen.com/en/articles/3160123-how-do-i-create-a-collection.md): All assets in Edisen live within your collections, create as many as you need to house all your content - [How do I invite users to the Organization?](https://help.edisen.com/en/articles/3160120-how-do-i-invite-users-to-the-organization.md) - [How do I upload content?](https://help.edisen.com/en/articles/3160122-how-do-i-upload-content.md) - [Quick Navigation](https://help.edisen.com/en/articles/8840065-quick-navigation.md) - [Dark Mode - how to enable the dark theme](https://help.edisen.com/en/articles/8588526-dark-mode-how-to-enable-the-dark-theme.md) ## Support - [File Upload Best Practices](https://help.edisen.com/en/articles/6500248-file-upload-best-practices.md): Best practices to ensure the success of file uploads - [How do I submit a support request](https://help.edisen.com/en/articles/3168393-how-do-i-submit-a-support-request.md): How to submit a support request to the Edisen Support Team - [Open Ticket](https://help.edisen.com/en/articles/6458528-open-ticket.md) ## Permissions - [Collection Level Permissions](https://help.edisen.com/en/articles/4820163-collection-level-permissions.md): Groups or individual users may be added to either the “Editor” or “Viewer” role on collections. - [Organization Level Permissions](https://help.edisen.com/en/articles/4820159-organization-level-permissions.md): The Organization level has 3 different user Roles, Owner, Admin, and Member, as well as the option to invite a Member as a “Guest” - [How do I view or change access to a collection?](https://help.edisen.com/en/articles/4974629-how-do-i-view-or-change-access-to-a-collection.md): A collection has Owner, Editor and Viewer permissions. This article describes how to view and change these access levels. ## Working with Assets - [Searching for content](https://help.edisen.com/en/articles/6026852-searching-for-content.md): Find out the simple and easy way to search for your content and interact with the results in Edisen. - [Scenes Search](https://help.edisen.com/en/articles/6042998-scenes-search.md): Discover a new and powerful way to search your video content in Edisen! - [How do I upload revisions to my asset?](https://help.edisen.com/en/articles/4988054-how-do-i-upload-revisions-to-my-asset.md): With Edisen, you can easily upload new versions of an existing asset without losing access to the history. - [How do I archive/unarchive content?](https://help.edisen.com/en/articles/4974640-how-do-i-archive-unarchive-content.md): If any of your assets no longer serve you, Edisen lets you archive - not delete, your content. - [How do I view, add and delete comments on my content?](https://help.edisen.com/en/articles/4974613-how-do-i-view-add-and-delete-comments-on-my-content.md): Edisen makes it easy for you to collaborate with your team members by providing you the ability to add comments to your content. - [How do I view, add or delete tags on my content?](https://help.edisen.com/en/articles/4974608-how-do-i-view-add-or-delete-tags-on-my-content.md): With Edisen, you can add tags to an asset or a collection to help you better manage your content. - [What are attachments and how do I use them?](https://help.edisen.com/en/articles/4925199-what-are-attachments-and-how-do-i-use-them.md): We realize that most often then not, your assets have related documents. Here you will learn how to manage this on Edisen. - [How do I share content?](https://help.edisen.com/en/articles/4895363-how-do-i-share-content.md): Edisen helps you easily share one or more assets at a time via email or simply via a shareable link that doesn't require login to Edisen. - [How do I move and copy my content?](https://help.edisen.com/en/articles/4893199-how-do-i-move-and-copy-my-content.md): With Edisen, you can conveniently manage and organize your content better with an ability to move and copy assets, folders or collections. - [Delete Feature](https://help.edisen.com/en/articles/7433682-delete-feature.md): With this option, you can now choose to permanently delete any unwanted assets ## Chat - [Edisen Chat Full Guide](https://help.edisen.com/en/articles/9322277-edisen-chat-full-guide.md) - [Add Edisen Content to a Chat](https://help.edisen.com/en/articles/9322265-add-edisen-content-to-a-chat.md): Level up your chats! Share Edisen content seamlessly with this guide. - [Join or View the Public Chat on an Asset](https://help.edisen.com/en/articles/9322261-join-or-view-the-public-chat-on-an-asset.md): Dive into asset discussions! Join or view public chats for any asset. - [Join or View the Public Chat on a Collection](https://help.edisen.com/en/articles/9322256-join-or-view-the-public-chat-on-a-collection.md): Jump into collection chats! Learn to view or join public discussions in seconds. - [View or Create a Private Chat for a Collection](https://help.edisen.com/en/articles/9322250-view-or-create-a-private-chat-for-a-collection.md): Private chats for Collections? Learn how to view or create them here. - [Join or View the Public Chat on a Folder](https://help.edisen.com/en/articles/9322243-join-or-view-the-public-chat-on-a-folder.md): Join public chats on Edisen Collections! Learn how to connect with others in seconds. - [View or Create a Private Chat for a Folder](https://help.edisen.com/en/articles/9322236-view-or-create-a-private-chat-for-a-folder.md): Private chats for assets? Learn how to view or create them here. - [View or Create a Private Chat for an Asset](https://help.edisen.com/en/articles/9322228-view-or-create-a-private-chat-for-an-asset.md): Private chats for assets? Learn how to view or create them here. - [Start a Private Chat directly with One or more User](https://help.edisen.com/en/articles/9322185-start-a-private-chat-directly-with-one-or-more-user.md): Start private chats for focused collaboration or secure discussions - learn how here. - [Leave the Public Chat on a Collection, Folder or Asset](https://help.edisen.com/en/articles/9321875-leave-the-public-chat-on-a-collection-folder-or-asset.md): Leaving public chats in collections, folders, or assets? This guide shows you how. - [Navigating the Chat Panel](https://help.edisen.com/en/articles/9320303-navigating-the-chat-panel.md): Learn public, private, group chats & navigate the chat panel with ease ## Approvals System - [Approvals System - Approvals Tab](https://help.edisen.com/en/articles/5403656-approvals-system-approvals-tab.md): What is the Approvals Tab? - [Approvals System - Approvals Workflows](https://help.edisen.com/en/articles/5403602-approvals-system-approvals-workflows.md): What a Workflow is and how to create/edit one - [Approvals System - Approvals Page](https://help.edisen.com/en/articles/5403573-approvals-system-approvals-page.md): Were to view your Approvals ## Marketing Plans and Briefs - [What are Plans?](https://help.edisen.com/en/articles/5773063-what-are-plans.md): This is an overview of the Plans section of Edisen - [How do I create a Plan?](https://help.edisen.com/en/articles/5773139-how-do-i-create-a-plan.md): Learn how to create a marketing plan in Edisen - [How do I comment on the plan?](https://help.edisen.com/en/articles/5774238-how-do-i-comment-on-the-plan.md): The comments sections of the plan span across both the plan and the brief. - [How do I set or change access to the plan?](https://help.edisen.com/en/articles/5774232-how-do-i-set-or-change-access-to-the-plan.md) - [What is a Brief?](https://help.edisen.com/en/articles/5773720-what-is-a-brief.md): A brief is a part of a Plan that describes strategically what is needed - [How do I create a Brief?](https://help.edisen.com/en/articles/5773769-how-do-i-create-a-brief.md): This article will detail all the items within a Plan associated with the Brief. - [How do I comment or edit the brief?](https://help.edisen.com/en/articles/5774225-how-do-i-comment-or-edit-the-brief.md) - [How do I download or share the brief?](https://help.edisen.com/en/articles/5774228-how-do-i-download-or-share-the-brief.md) - [How do I create a Deliverable?](https://help.edisen.com/en/articles/5776524-how-do-i-create-a-deliverable.md): Adding assets to the Deliverables folder of a Plan is just like adding a file. - [What are Deliverables?](https://help.edisen.com/en/articles/5776504-what-are-deliverables.md): The Deliverables section of plans is where all the assets created from the plan are added. ## Tasks System - [Tasks System - Tasks Tab](https://help.edisen.com/en/articles/5616900-tasks-system-tasks-tab.md): What is the Tasks Tab? - [Tasks System - Tasks Page](https://help.edisen.com/en/articles/5616899-tasks-system-tasks-page.md): Where to view Tasks ## PitchBlue, MagnuBox & HLS/CDN station support - [Contact Technical Support](https://help.edisen.com/en/articles/6429616-contact-technical-support.md) - [Configuration of MagnuBox IP address](https://help.edisen.com/en/articles/5568165-configuration-of-magnubox-ip-address.md) - [Commscope DSR-4470 HD-SDI Embedded Captioning Change From Line 12 to Line 9](https://help.edisen.com/en/articles/7216055-commscope-dsr-4470-hd-sdi-embedded-captioning-change-from-line-12-to-line-9.md): Steps Required to move Closed Captioning from Line 12 to Line 9. - [Internet Network Preparation](https://help.edisen.com/en/articles/6846165-internet-network-preparation.md): Information related to preparing your local Network for HLS delivery. - [IRD Installation & Programming](https://help.edisen.com/en/articles/6846173-ird-installation-programming.md): Information related to installation of IRD required for HLS/CDN delivery. - [Frame Sync Installation & Programming](https://help.edisen.com/en/articles/6846177-frame-sync-installation-programming.md): Information related to installation of Frame Sync required for HLS/CDN delivery. - [Optional IRD Firmware Upgrade](https://help.edisen.com/en/articles/6853757-optional-ird-firmware-upgrade.md): Station Communication containing instructions for 4770 Firmware Upgrade. - [Find your missing show\(s\) contact information](https://help.edisen.com/en/articles/5568111-find-your-missing-show-s-contact-information.md) - [PitchBlue FAQ V8](https://help.edisen.com/en/articles/6429617-pitchblue-faq-v8.md): This FAQ addresses the Managed Linear syndication delivery platform used by Paramount. - [PitchBlue Show Codes](https://help.edisen.com/en/articles/6429618-pitchblue-show-codes.md) - [PitchBlue Redundant Server Policy](https://help.edisen.com/en/articles/6429620-pitchblue-redundant-server-policy.md) - [PitchBlue AAC Update - 2017-03](https://help.edisen.com/en/articles/6429621-pitchblue-aac-update-2017-03.md) - [Managed Linear FAQ Ver 5.1](https://help.edisen.com/en/articles/6429624-managed-linear-faq-ver-5-1.md): Managed Linear FAQ Ver 5.1 FAQ for PitchBlue and MagnuBox - [MagnuBox® Error Code Listing - 2018-10-01 Edition](https://help.edisen.com/en/articles/6429627-magnubox-error-code-listing-2018-10-01-edition.md) - [PitchBlue® DNS Resolved "Named Hosts" Information](https://help.edisen.com/en/articles/6429607-pitchblue-dns-resolved-named-hosts-information.md): The attached document provides updated information on "named hosts" that PitchBlue\(R\) MagnuBox\(R\) servers must be able to communicate with. - [PitchBlue® Operations and C-Band Spectrum Reallocation](https://help.edisen.com/en/articles/6429613-pitchblue-operations-and-c-band-spectrum-reallocation.md): The attached document provides current information on PitchBlue® C-Band deliveries with respect to the C-Band Spectrum Reallocation. - [MagnuBox® AM1-1HQ series Users Guide 2024-1-26](https://help.edisen.com/en/articles/6429630-magnubox-am1-1hq-series-users-guide-2024-1-26.md): This is the current PitchBlue® MagnuBox® AM1-1HQ series Users Guide and installation manual - [Setting Network IP Addresses - MagnuBox® AM1-1HQ Series 2019-03-25](https://help.edisen.com/en/articles/6429641-setting-network-ip-addresses-magnubox-am1-1hq-series-2019-03-25.md): Step by step "how to" instructions to set local Network addresses in current MagnuBoxes® - [Setting Local DNS Server Addresses - MagnuBox® AM1-1HQ series 2019-03-25](https://help.edisen.com/en/articles/6429642-setting-local-dns-server-addresses-magnubox-am1-1hq-series-2019-03-25.md): Step by step "how to" instructions to set local DNS server addresses in current MagnuBoxes® - [Setting Local NTP Server Addresses - MagnuBox® AM1-1HQ series 2019-06-10](https://help.edisen.com/en/articles/6429643-setting-local-ntp-server-addresses-magnubox-am1-1hq-series-2019-06-10.md): Step by step "how to" instructions to set local NTP server addresses in current MagnuBoxes® - [MagnuBox® Server Status LEDs Functional Update](https://help.edisen.com/en/articles/6429644-magnubox-server-status-leds-functional-update.md): The following document explains the functionality of the PitchBlue® MagnuBox® server's front panel tri-color LEDs ## Edisen V2 - [Edisen V2 is live!](https://help.edisen.com/en/articles/5205047-edisen-v2-is-live.md): Find out all about Edisen's new look - we call it Edisen V2! - [Customizing Their Asset Metadata](https://help.edisen.com/en/articles/6474363-customizing-their-asset-metadata.md) - [Capturing Statistics](https://help.edisen.com/en/articles/6474370-capturing-statistics.md) - [Adjusting Download File Sizes](https://help.edisen.com/en/articles/6474372-adjusting-download-file-sizes.md) - [Platform Uploads: User Guide](https://help.edisen.com/en/articles/7020316-platform-uploads-user-guide.md) - [Zip Download: User Guide](https://help.edisen.com/en/articles/7023884-zip-download-user-guide.md) ## User Security Management - [SAML Single Sign-On Configuration](https://help.edisen.com/en/articles/5803410-saml-single-sign-on-configuration.md): Edisen Admins can follow some simple steps to configure Single Sign-On for all users in an org through an identity provider of their choice - [SAML Single Sign-On Configuration: Domain Management](https://help.edisen.com/en/articles/5752046-saml-single-sign-on-configuration-domain-management.md): Edisen Admins can follow some simple steps to verify domains in their organization before enabling SSO. - [SAML Single Sign-On Configuration: Configuring SSO](https://help.edisen.com/en/articles/5753248-saml-single-sign-on-configuration-configuring-sso.md): Once you have a verified domain, you will be able to configure SSO for your organization. Find out how. - [Single Sign-On and what it means for you](https://help.edisen.com/en/articles/5725514-single-sign-on-and-what-it-means-for-you.md): Edisen users can now authenticate and login via their company's identity provider ## Service Interconnection - [Contact Technical Support](https://help.edisen.com/en/articles/6499314-contact-technical-support.md): How to create and submit a sIX Ticket - [Service Interconnection Global GUI User Guide - Last Updated on February 18, 2026](https://help.edisen.com/en/articles/9633295-service-interconnection-global-gui-user-guide-last-updated-on-february-18-2026.md): User Guide for Interconnection Global GUI; Global GUI will allow streaming service device control, stream switching. - [Service Interconnection Local GUI User Guide - Last Updated on February 18, 2026](https://help.edisen.com/en/articles/9854351-service-interconnection-local-gui-user-guide-last-updated-on-february-18-2026.md) - [Service Interconnection Global & Local GUI User Acceptance Test \(UAT\) - Last Updated on September 18, 2024](https://help.edisen.com/en/articles/9664513-service-interconnection-global-local-gui-user-acceptance-test-uat-last-updated-on-september-18-2024.md) - [Service Interconnection Global & Local GUI FAQ - Last Updated on December 16, 2024](https://help.edisen.com/en/articles/9709157-service-interconnection-global-local-gui-faq-last-updated-on-december-16-2024.md) - [Interconnection Global & Local GUI Training Demonstration Video \#4 \(10/15/24 Session Now Available\)](https://help.edisen.com/en/articles/9854377-interconnection-global-local-gui-training-demonstration-video-4-10-15-24-session-now-available.md) - [Latency Adjustment Training Video February 26, 2026](https://help.edisen.com/en/articles/13877805-latency-adjustment-training-video-february-26-2026.md) - [Service Interconnection Phase F1 Implementation Guide](https://help.edisen.com/en/articles/6933160-service-interconnection-phase-f1-implementation-guide.md): Implementation Guide for Phase F1 on the Interconnection System - [Service Interconnection Phase F1 Installation Diagrams & Images](https://help.edisen.com/en/articles/6933130-service-interconnection-phase-f1-installation-diagrams-images.md): Installation instructions for Phase F1 of the Interconnection Project - [Service Interconnection Service Recipient \(Station\) Pre-Shipment Site Survey](https://help.edisen.com/en/articles/6429592-service-interconnection-service-recipient-station-pre-shipment-site-survey.md) - [How to Access Service Interconnection System Sample Files for Profile Validation](https://help.edisen.com/en/articles/6430122-how-to-access-service-interconnection-system-sample-files-for-profile-validation.md) - [Service Interconnection File Delivery System User Acceptance Test \(UAT\) Checklist and Instructions \(Stations\)](https://help.edisen.com/en/articles/6430123-service-interconnection-file-delivery-system-user-acceptance-test-uat-checklist-and-instructions-stations.md) - [Service Interconnection Network Diagrams](https://help.edisen.com/en/articles/6430125-service-interconnection-network-diagrams.md) - [Current Service Interconnection System Transcode Profiles](https://help.edisen.com/en/articles/6430128-current-service-interconnection-system-transcode-profiles.md) - [Service Interconnection System Welcome Kit Materials](https://help.edisen.com/en/articles/6430131-service-interconnection-system-welcome-kit-materials.md) - [Guidance from Myers: Preparing for the Cutover to Interconnection as Your Primary Delivery System](https://help.edisen.com/en/articles/6430133-guidance-from-myers-preparing-for-the-cutover-to-interconnection-as-your-primary-delivery-system.md) - [Formatic User Guide - Allocation Scheduling](https://help.edisen.com/en/articles/6898085-formatic-user-guide-allocation-scheduling.md): SOP outlining procedure for creating Allocation Events for sIX distribution. - [Analyzed Duration Field \(Optional\)](https://help.edisen.com/en/articles/7545555-analyzed-duration-field-optional.md): How to find Analyzed Duration Field in the Optional Metadata section of Metadata. - [ProTrack Training Materials](https://help.edisen.com/en/articles/6430084-protrack-training-materials.md) - [Service Interconnection Rosetta Stone \(Glossary\)](https://help.edisen.com/en/articles/6430086-service-interconnection-rosetta-stone-glossary.md) - [How to Access Bi-weekly Interconnection System Training Webinar Materials](https://help.edisen.com/en/articles/6430087-how-to-access-bi-weekly-interconnection-system-training-webinar-materials.md) - [Find Your Interconnection Show \(Series\)](https://help.edisen.com/en/articles/6430088-find-your-interconnection-show-series.md) - [Service Interconnection System Procedures Documents for Service Recipients and Distributors](https://help.edisen.com/en/articles/6430100-service-interconnection-system-procedures-documents-for-service-recipients-and-distributors.md) - [How to register for bi-monthly Interconnection System Training Sessions](https://help.edisen.com/en/articles/6430102-how-to-register-for-bi-monthly-interconnection-system-training-sessions.md) - [Service Interconnection System Content Download Through OneVigor GUI](https://help.edisen.com/en/articles/6430103-service-interconnection-system-content-download-through-onevigor-gui.md) - [Subscribe to the Edisen System Status Page](https://help.edisen.com/en/articles/6430112-subscribe-to-the-edisen-system-status-page.md) - [Asset Based Notifications](https://help.edisen.com/en/articles/8802255-asset-based-notifications.md) - [Service Interconnection GUI User Guide](https://help.edisen.com/en/articles/8452700-service-interconnection-gui-user-guide.md) - [Service Interconnection Contributor User Guide](https://help.edisen.com/en/articles/8452706-service-interconnection-contributor-user-guide.md) - [Service Interconnection Metadata Field Guide](https://help.edisen.com/en/articles/8452703-service-interconnection-metadata-field-guide.md) - [Interconnection Media Management GUI Training Demonstration Video \#1](https://help.edisen.com/en/articles/8452713-interconnection-media-management-gui-training-demonstration-video-1.md) - [Interconnection Media Management GUI Training Demonstration Video \#2](https://help.edisen.com/en/articles/8452717-interconnection-media-management-gui-training-demonstration-video-2.md) - [Interconnection Phase C Content Contributor Onboarding](https://help.edisen.com/en/articles/7427699-interconnection-phase-c-content-contributor-onboarding.md): Prospective content contributors need to successfully complete an onboarding process and testing to become a Phase C Content Contributor. - [Interconnection Terms of Use Document](https://help.edisen.com/en/articles/6430069-interconnection-terms-of-use-document.md) - [Interconnection Contributor Onboarding Primer](https://help.edisen.com/en/articles/8448241-interconnection-contributor-onboarding-primer.md): Interconnection Contributor Onboarding steps to review before beginning the onboarding process. - [Interconnection Contributor Onboarding Survey](https://help.edisen.com/en/articles/6430054-interconnection-contributor-onboarding-survey.md): The Interconnection Contributor Onboarding Survey should be completed by any station - [Interconnection File System Contributor User Acceptance Testing \(UAT\)](https://help.edisen.com/en/articles/8452709-interconnection-file-system-contributor-user-acceptance-testing-uat.md) - [Interconnection XDCAM 50 Ingest File Specification](https://help.edisen.com/en/articles/8699586-interconnection-xdcam-50-ingest-file-specification.md) - [Interconnection FTP to Magnubox Guidelines for Content Contribution](https://help.edisen.com/en/articles/8699597-interconnection-ftp-to-magnubox-guidelines-for-content-contribution.md) - [Interconnection Phase C Content Contribution Onboarding Kickoff Video](https://help.edisen.com/en/articles/8709725-interconnection-phase-c-content-contribution-onboarding-kickoff-video.md) - [Interconnection Phase C Content Contribution Onboarding Monthly Q&A Sessions](https://help.edisen.com/en/articles/8752422-interconnection-phase-c-content-contribution-onboarding-monthly-q-a-sessions.md) - [Interconnection Phase C Content Contribution Onboarding Package](https://help.edisen.com/en/articles/8844509-interconnection-phase-c-content-contribution-onboarding-package.md) - [Interconnection Phase C Content Contribution Onboarding Monthly Q&A Sessions](https://help.edisen.com/en/articles/10004090-interconnection-phase-c-content-contribution-onboarding-monthly-q-a-sessions.md) - [Product Sheets](https://help.edisen.com/en/articles/6430053-product-sheets.md) - [EIDR User Guide](https://help.edisen.com/en/articles/8452421-eidr-user-guide.md) - [EIDR Training Demonstration Video \#1](https://help.edisen.com/en/articles/8452440-eidr-training-demonstration-video-1.md) - [EIDR Training Demonstration Video \#2](https://help.edisen.com/en/articles/8452697-eidr-training-demonstration-video-2.md) ## Edisen Release Notes - [Release Notes](https://help.edisen.com/en/articles/7974472-release-notes.md) ## Advanced Features - [Visual Watermarking](https://help.edisen.com/en/articles/7889093-visual-watermarking.md): Watermark your assets for easy identification and distribution of content! - [User Guide: Content Analysis](https://help.edisen.com/en/articles/7056349-user-guide-content-analysis.md) - [Edisen and Zapier](https://help.edisen.com/en/articles/5961475-edisen-and-zapier.md): Edisen now integrates with Zapier and thousands of other apps! - [App Integrations: Zapier](https://help.edisen.com/en/articles/8043648-app-integrations-zapier.md): You can now integrate with Zapier from within Edisen and connect to 1000s of apps! - [Importing and Exporting CSVs in Collections](https://help.edisen.com/en/articles/8095855-importing-and-exporting-csvs-in-collections.md): The CSV import & export feature simplifies the task of updating large amounts of assets - [User Guide: Edisen Video Intelligence \(EVI\)](https://help.edisen.com/en/articles/8095952-user-guide-edisen-video-intelligence-evi.md): This amazing feature analyzes your video and with the addition of retention data is able to pinpoint your top performing scenes! - [Customizing App Colors and Theme](https://help.edisen.com/en/articles/8233960-customizing-app-colors-and-theme.md): Customize your organization theme color and the view mode! - [Mediainfo - how to access file metadata](https://help.edisen.com/en/articles/8588100-mediainfo-how-to-access-file-metadata.md) ## Edisen Desktop App - [How to download assets from a share link via the Edisen Transfer App](https://help.edisen.com/en/articles/8568506-how-to-download-assets-from-a-share-link-via-the-edisen-transfer-app.md) - [How to download assets via the Edisen Transfer App](https://help.edisen.com/en/articles/8588156-how-to-download-assets-via-the-edisen-transfer-app.md) - [How to upload assets via the Edisen Transfer App](https://help.edisen.com/en/articles/8588313-how-to-upload-assets-via-the-edisen-transfer-app.md) - [Edisen Transfer App - additional settings and features](https://help.edisen.com/en/articles/8589426-edisen-transfer-app-additional-settings-and-features.md)