Files may fail to upload for a variety of reasons, but we have outlined some of the best practices to use to ensure that your files upload to Edisen without issue.
Do not refresh the tab you are uploading on
Do not navigate away from the page you’re uploading on
When uploading files to Edisen, we recommend that users use the Google Chrome browser or the Microsoft Edge browser for the most reliable experience. While it is generally safe to use another tab to continue working on your computer, if you wish to take extra precautions, you can use a different browser to continue working. The larger the file, the more precautions you should take.